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Faqs
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What cybersecurity services do you offer?We provide endpoint protection, data backup solutions, employee training on phishing, and other best practices to safeguard your home or business.
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How do you handle data backups?We set up automated, secure backups for your critical files, ensuring your data is safe and recoverable in case of hardware failure or cyberattacks.
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Can you help us recover from a ransomware attack?Yes, we offer ransomware recovery services and can assist with removing threats and restoring your data if backups are in place.
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How much do your services cost?We offer flat-rate pricing, so you know exactly what you'll pay upfront. Contact us for a personalized quote.
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How do I book an appointment?You can schedule an appointment by calling us, filling out the contact form on our website, or sending us an email
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Do you offer same-day service?In many cases, yes! We strive to provide same-day service for urgent issues, depending on availability.
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How can you help my small business with IT?We offer services like network setup, device management, data backup solutions, and cybersecurity training to keep your business running smoothly.
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Do you provide ongoing IT support?Yes! We offer managed IT services on a flat-rate basis, ensuring your business gets consistent, reliable support without surprise costs.
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Can you help with email security for my business?Definitely. We provide email filtering, anti-phishing measures, and setup to protect your business from email-based attacks
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What areas do you serve?We primarily serve Reston, Virginia, Herndon, VA, Sterling, VA, Vienna, all of Northern Virgina and the entire Washington DC metropolitan area thru a secure remote connection. Remote support is available regardless of location.
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What if I have an issue after-hours?We offer flexible support hours, including evenings and weekends, to accommodate your schedule.
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Do you provide training for customers?Yes! We educate our customers on best practices for cybersecurity and device use, empowering you to prevent future issues.
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What services do you offer?We provide remote and onsite computer support for homes, small businesses, and nonprofits. Our services include troubleshooting, device setup, network optimization, cybersecurity best practices, and more.
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Do you support both Mac and Windows devices?Yes! We support both Mac and Windows systems, as well as mobile devices, printers, and other tech equipment.
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What does your "fix it or free" guarantee mean?If we can’t fix your problem, you don’t pay. It’s that simple—no hidden fees, no excuses.
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Can you help with slow internet or Wi-Fi issues at home?Absolutely! We can optimize your Wi-Fi network, troubleshoot connectivity problems, and recommend upgrades if needed.
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Do you offer virus removal services?Yes, we specialize in removing viruses, malware, and ransomware, as well as securing your devices against future threats.
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Do I need to bring my computer to you for repairs?No, we come to you! We offer onsite support in Reston and remote support for issues that can be resolved online.
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